Customs Clearance (CHA)
Customs clearance is where most shipments get delayed. A wrong HS code, a missing licence or an unclear invoice can hold cargo for days and add demurrage. Our customs team checks your documents before the cargo lands, so the Bill of Entry or Shipping Bill is filed correctly the first time.
We handle the full clearance cycle on ICEGATE: filing, assessment, examination, duty payment and out-of-charge, and keep you updated on WhatsApp at every stage.
What we handle
- Bill of Entry and Shipping Bill filing on ICEGATE
- HS classification and duty calculation before arrival
- Assessment, examination and out-of-charge
- First check and provisional assessment cases
- FTA / certificate of origin duty benefits
- Duty drawback, refunds and amendment requests
- Seaport, ICD, CFS and air cargo clearance
- Clearance of restricted items needing licences / BIS
How it works
Document check
We review invoice, packing list and BL/AWB before arrival.
Classification & duty
HS code finalised and duty estimated and shared with you.
Filing
Bill of Entry / Shipping Bill filed on ICEGATE.
Assessment & examination
We attend customs queries and examination.
Duty & out-of-charge
Duty paid online, out-of-charge obtained.
Delivery
Cargo released and handed to transport.
Documents required
For imports
- Commercial invoice
- Packing list
- Bill of Lading / Airway Bill
- IEC and GST registration
- AD code registration
- Insurance certificate
- Licence / BIS / other permits where required
- Certificate of origin (for FTA benefit)
For exports
- Commercial invoice
- Packing list
- Shipping instructions
- IEC and AD code
- LUT / bond for zero-rated supply
- RCMC (for export incentives)
- Purchase order / LC copy
- Certificate of origin (if buyer needs it)
Why choose EximGrow for Customs Clearance
Pre-arrival checks
Problems are fixed before the cargo lands, not after.
Duty advice
We tell you the duty and the legal ways to reduce it.
Live updates
Every stage of clearance shared on WhatsApp.
Frequently asked questions
How long does customs clearance take?
When documents are complete and no examination is ordered, clearance usually takes 1–2 working days after the cargo arrives. Examination or queries can add time; we tell you upfront if we see a risk.
What if my goods are held for examination?
Our team attends the examination with the customs officer, answers queries and arranges any additional documents so the cargo is released as early as possible.
How is import duty calculated?
Duty is calculated on the assessable (CIF) value at the rates for your HS code: Basic Customs Duty, Social Welfare Surcharge and IGST, plus any anti-dumping or safeguard duty. We share an estimate before arrival.
Do I need to be present for clearance?
No. With a signed authorisation, we handle clearance on your behalf and share every document digitally.
Can you clear at any port in India?
Yes. We handle clearance at seaports, ICDs, CFSs and air cargo complexes across India.
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