1. Valid customs broker licence
Customs brokers are licensed under the Customs Brokers Licensing Regulations, 2018. Ask for the licence number and check that the broker is authorised to work at your port.
2. Experience with your products
Ask which industries and HS codes they handle regularly. A broker who knows your products classifies correctly and anticipates BIS, licence or anti-dumping issues.
3. Transparent pricing
Ask for a written quote that lists agency charges separately from government duties and third-party charges such as shipping line, CFS and transport.
4. Pre-arrival checks
A good broker reviews your invoice, packing list and HS code before the cargo arrives and files the Bill of Entry in advance.
5. Communication
You should get clear updates at each stage – filing, assessment, examination, duty and out-of-charge – without having to chase.
6. Compliance knowledge
Look for help with FTAs, MOOWR, IGCR, EPCG, Advance Authorisation and refunds, not just filing.
7. Single window
A broker who also handles freight and transport reduces handovers and delays.
Quick checklist
- Licence number shared
- Relevant industry experience
- Written, itemised quote
- Advance Bill of Entry filing
- Regular status updates
- Duty planning support
Frequently asked questions
Is a CHA the same as a customs broker?
Yes. CHA (Custom House Agent) is the older name; the current term under CBLR 2018 is customs broker.
Can one broker clear at any port?
A licensed customs broker can operate at multiple customs stations subject to the regulations and intimation to the authorities.
This article is general information, not legal advice. Rules and rates change; talk to our team before acting on it.